by Jay Chaudhry, Founder, CEO, and Chairman of Zscaler
Zenith Live, the Zscaler Cloud Summit, is the highlight of the year for me. There’s nothing I enjoy more than meeting with customers and hearing first-hand their accounts of the challenges they face and their experiences on the front lines of IT transformation.
Customers who attend Zenith Live encompass a wide array of networking and security professionals, architects, directors, CISOs, and CIOs. No matter what title they hold, all are working to move their organizations to a more productive and secure digital future. The Zscaler community at Zenith Live equips them with professional guidance and expertise to help them on their digital transformation journeys.
Zenith Live also gives us the opportunity to showcase new Zscaler services and technology innovations. At this week’s Zenith Live event in Las Vegas, we introduced solutions that provide an unparalleled customer experience, while delivering unmatched reliability, availability, and scalability in the cloud. These announcements included:
Understanding that Change is the Only Constant
At these events, we always learn so much from our customers. In discussing their challenges, a common theme was the need for a change in mindset - a cultural transformation. No matter how transformative a new technology may be, or the improvements it promises to bring to the business, the proper mindset is critical to its success.
Often, the fear of failure is what causes people to stay where they are, to resist change. That’s one of the reasons why Zenith Live is so important for people on a transformation journey. It’s all new territory. Spending time with peers at similar points in the journey, learning from each other, and gaining insights from those who have successfully navigated a cloud transformation are instrumental in adopting a forward-thinking mindset. Zenith Live presented ample opportunities for such interactions with nearly 40 breakout sessions, as well as many informal meetings.
Fast, Secure and Reliable Data Access - Anywhere and Anytime
Organizations operating in a world with no walls need a way to connect users with the apps and data they need to do their jobs no matter where they happen to be sitting. At Zscaler, our mission is to enable them to do so securely.
Our goal is to gain a zero-attack surface for everyone. If cyber-criminals can’t see you, they can’t attack you. Zscaler is committed to helping our customers reach a stage where they don’t have a single IP address facing the internet.
Customer Satisfaction with Continued Performance Gains
Last but not least, it is personally gratifying for me to share how the Zscaler cloud continues to scale and perform beyond what we imagined more than ten years ago. The Zscaler cloud:
While impressive, the achievement I’m still most proud of is the quality of service we provide to customers. Despite our growing number of customers and ever-increasing traffic volume, the number of support tickets our customer support teams receive has steadily decreased. Delighting customers is our top priority.
I am proud of the continued commitment of our passionate workforce. In addition, we are privileged to have exceptional business and technology partners that make revolutionary solutions more accessible. Above all, I am grateful to our customers who are empowering their own organizations to move more securely to the digital future.
I am confident that Zscaler will fulfill its mission of a world where information can be accessed securely no matter where it lives and that we will get there together.
Thank you to everyone who joined us at Zenith Live 2019 in Las Vegas. I look forward to the next Zenith Live in Lisbon.